Vacuum Cleaners Trouble Shootings

Q1: My vacuum cleaner does not work, what should I do?

  1. Please make sure that the power button of the product has been turned on (press and hold the power button for about 1-2s);
  2. Check if the battery pack has been correctly installed on the product (you will hear a "click" sound when installed);
  3. Check if the battery is out of power, and if it is, please charge the battery. You will see the indicator of the battery will flash, and go out when finishing charging.
  4. If the above problems have been solved out, and you can see the LED display has lit up, yet the roller brush and the headlight still does not work, please check if the metal tube and roller brush have been well connected.


Q2: The suction power of the vacuum cleaner is weaker than before.

The suction problem is normally caused by clogging or air leakage.

  1. Check if the battery needs to be recharged.
  2. Check if the dustbin and the filters need cleaning.
  3. Check if there are clogs in the tube or the floor brush head or the plastic clip in the main motor.
  4. The motor and filters are damaged and need to be replaced.


Q3: Why does the vacuum cleaner become noisy or emit a strange sound when it is working?

  1. The roller brush or the metal tube may be blocked, please clean them up in time.
  2. Some rubbish or debris might be stuck in the cordless vacuum ( Using the product without filters is not allowed, make sure you have installed the filter holder and the hepa filter before doing cleaing)


Q4: My battery pack can’t be charged, what should I do?

  1. Please check whether your wall plug is on power;
  2. Please check whether the adapter is the original one;
  3. Please make sure that the adapter is correctly connected to the battery pack.


Q5: Can the HEPA and metal filter be washed by water?

The metal filter and HEPA can be washed, but please make sure that the filter is completely dry before installing it in the vacuum cleaner. There is a cleaning brush in the package, you can also use it to clean the filter.It is highly recommended to replace the HEPA filter regularly.


Q6:Why do the HEPA icon lights up red?

When the HEPA icon lights up in red, please check it there are clogs inside the floor brush or adjustable tube. Besides,  the metal filter and HEPA filter need to be cleaned.

Q7: The vacuum cleaner works for a few seconds, but then the display keeps blinking and shutting down?

  1. The battery pack is out of power, please use Fabueltta adapter to charge the battery.
  2. The HEPA filter or the roller brush has blocked, please clean them in time.
  3. There motor of the vacuum cleaner is dead.

Q8: The battery gets extremely hot and there is a burning smell, what should I do?

Please check if there is a clog inside the floor brush, and clean it out.