Gooseneck Kettle Trouble Shootings

Q1: Can I add loose tea, sugar and spices directly into the kettle while it boils?

No you cannot or it’ll boil over or damage the device. It’s a kettle, not a teapot or a saucepan. Kettles should only ever heat water in them. You pour the hot water from the kettle into your teapot or your cup to make your drink.
If you have any other questions, please feel free to contact us.


Q2: Does this gooseneck electric kettle have a beep sound? If so, how can it be closed?

Yes, for a good customer experience, Press and hold "On/Off button" for 5 seconds to turn on/off the beeps.