SV002 Stick Cordless Vacuum Cleaner Trouble Shootings

ISSUE

SOLUTION

Vacuum cleaner not work

1.Remove and reinstall the battery pack

2.Charge the battery pack

3.Clear the blockage and restart after cooling

4.Send the video to the support team to

replace the parts

Automatic shut-down

1.Clean the floor brush

2.Remove the battery pack and fully charge it

3.Clean the dust cup and filter

4.Clean air intakes

The floor brush does not turn/does not light up

1.Reinstall the floor brush

2.Determine whether it is a problem with

the telescopic tube or the floor brush

Charging is not normal

1.Use the original adapter

2.Ensure power wall socket is normal

3.Replace the battery pack

Short battery life/fast power consumption

1.Use the original adapter to charge

2.Clean the vacuum cleaner in time

3.Ensure fully charge before use

Weak suction

1.Empty the dust cup

2.Remove the debris that clogs the electric

floor brush, tube or filter

3.Fully charge the battery pack

4.Replace new HEPA filter