|
ISSUE |
SOLUTION |
|
Vacuum cleaner not work |
1.Remove and reinstall the battery pack 2.Charge the battery pack 3.Clear the blockage and restart after cooling 4.Send the video to the support team to replace the parts |
|
Automatic shut-down |
1.Clean the floor brush 2.Remove the battery pack and fully charge it 3.Clean the dust cup and filter 4.Clean air intakes |
|
The floor brush does not turn/does not light up
|
1.Reinstall the floor brush 2.Determine whether it is a problem with the telescopic tube or the floor brush |
|
Charging is not normal |
1.Use the original adapter 2.Ensure power wall socket is normal 3.Replace the battery pack |
|
Short battery life/fast power consumption |
1.Use the original adapter to charge 2.Clean the vacuum cleaner in time 3.Ensure fully charge before use |
|
Weak suction |
1.Empty the dust cup 2.Remove the debris that clogs the electric floor brush, tube or filter 3.Fully charge the battery pack 4.Replace new HEPA filter |